FYE.com (Trans World Entertainment Corp.) Customer Service Help


FYE.com (Trans World Entertainment Corp.) Company Website

Description
f.y.e. for your entertainment is a customer-centric, cross-channel retail infrastructure comprised of an industry-leading Web site at fye.com and more than 650 mall-based stores (ranging from 3,000 square feet to the "superstore" format averaging 25,000 square feet). Utilizing advanced techniques and a broadband communication infrastructure, the f.y.e. concept has been rolled out nationwide - promising a more customized, interactive and inspiring experience for the entertainment consumers of the 21st century.

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Date Comment
07/14/2011

$9.99 HAS BEEN TAKEN OUT OF MY ACCOUNT EACH MONTH SINCE 7-25-2009.I HAD NO IDEA WHO OR WHY MONEY WAS TAKEN UNTIL 6-2011 WHEN MY DAUGHTER LOOKED AT MY BANK STATEMENT AND CALLED AT WHICH TIME ALL COMPUTORS WERE DOWN.I CALLED THE NEXT DAY AND TALKED TO A WOMAN WHO BARELY SPOKE ENGLISH AND WAS RUDE TO ME AS I ASKED WHY MONEY WAS BEING TAKEN.SHE DID HOWEVER GIVE ME A FAX NUMBER.WOW. I AM REQUESTING A COMPLETE REIMBURSEMENT OF ALL MONEY TAKEN ASAP.I WAS NOT INFORMED WHEN I CAME INTO YOUR STORE 7-25-09 TO BUY MICHAEL JACKSON MUSIC AFTER HIS DEATH THAT I WOULD BE CHARGED $9.99 A MONTH,I WAS TOLD THAT THE DISCOUNT APPLIED TO MY PURCHASE MADE THAT DAY,WHICH I STILL HAVE MY RECEIPT AND SPENT $43.17. I SENT A FAX ON 7-10-11 ON THIS MATTER.MY E-MAIL ADDRESS IS deana.costello915@gmail.com.I WOULD APPRECIATE THIS MATTER BEING TAKEN CARE OF NOW AND MY MONEY RETURNED TO MY ACCOUNT.THE AMOUNT TAKEN IS $229.77 THANKYOU DEANA COSTELLO

DEANA COSTELLO

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