JennAir Customer Service Help


JennAir Customer Service Website

JennAir Company Website

Description
JennAir makes top quality appliances for your bar and kitchen.


JennAir Corporate Office Headquarters HQ

553 Benson Road

Benton Harbor, MI 49022


Telephone Number

1-800-536-6247

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Date Comment
08/02/2011

We have a Jen air ceramic cook top. We need a new cartridge A122 designer series. Problem is we live in the uk we bought it from Harrods in London England a while ago and we cannot find anyone who has this part. Has it become obsolete or is there somewhere we can order this part.

Janet lee

06/29/2011

My husband and I purchased a Jenn Air outdoor gas grille last year and have been very disappointed in its performance and appearance. I have attached photos to show the back of the grille where the unit bowed and burned the wire to the inside light which stopped working shortly after purchasing it. There are many design flaws in the way the grille is manufactured. The drip pan is entirely too close to the burners causing flair-ups, in comparison to the Weber grille where the drip pan is far enough away not to cause flair-ups. These flair-ups nearly burned down my deck. We took pride in covering our entire grille when not in use, but noticed a lot of brown spots on the grille lid. I have attached photos to display the spots as well.
We choose a Jenn Air grille due to the expectations of the product being of high quality and performance as has our other Jenn Air products we purchased in the past (refrigerator, gas cook-top, microwave, dishwasher). This grille was not cheap. We felt let down by this Jenn Air product, as we expected better quality and performance.
Thank you for your attention to this matter. We look forward to getting this matter resolved as soon as possible. Please feel free to contact me at thomasinacoates@yahoo.com.

Mrs. Coates

Mrs. Coates

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