American Greetings Corp. Customer Service Help
Founded in 1906, American Greetings is the world's largest publicly owned creator, manufacturer and distributor of social expression products. Headquartered in Cleveland, Ohio, American Greetings employs approximately 18,000 full-time equivalent associates around the world and is home to one of the world's largest creative studios.
Our major domestic greeting card brands are Carlton Cards, American Greetings and Gibson. American Greetings services approximately 70,000 retail stores in the United States and 125,000 worldwide.
American Greetings' other domestic products include DesignWare party goods, Plus Mark gift wrap and boxed cards, DateWorks calendars and AGI Schutz display fixtures. Our Internet and wireless business unit, AG Interactive, is a leading provider of electronic greetings, ringtones for cellular telephones and other content for the digital marketplace. Our Carlton Retail division is the largest owned and operated chain of card and gift shops in North America with approximately 500 stores in the United States and Canada.
American Greetings also manufactures and sells greeting cards, gift wrap, party goods, candles, balloons, stationery and giftware throughout the world, primarily in Canada, the United Kingdom, Mexico, Australia, New Zealand and South Africa.
American Greetings has the WORST customer service of any company that I have dealt with in the last two years. When my credit card number was stolen and my bank asked me to call companies with monthly charges on my card, I vainly tried to contact someone at American Greetings...NOT. There was no greeting - just an endless stream of useless voice messages that were not helpful nor did they resolve my concern - even after 20 minutes on the telephone. There was no human voice or personal touch. Worst of all - this company doesn\'t walk its own talk.