Marriott Customer Service Help
Marriott Hotels is high-end hotel based in the USA. Marriott has hotel locations and resorts located world-wide.
Marriott USA Corporate Office Headquarters HQ Address
10400 Fernwood Road Bethesda, MD 20817 Corporate Phone Number: 1-301-380-3000
Fax Number: 1-301-380-3967
Email Address: firstname.lastname@example.org
Stock Symbol: MAR
Marriott Hotel Reservations: 1-888-236-2427
I booked my reservation in Sept 2011 for July 2012. I requested a small refrigerator and was confirmed. Feb.2012 called again to make sure because I have medication that has to stay cold. Upon arrival no refrigerator so the hotel stored in hotel breakroom fridge. Stayed four days and each day was told I would get one. Never did and really didn\'t feel comfortable about storage because of open container. Another issue was my car was vandalized (Broken window & Radio stolen) parked about ten feet from main entry. Securty never seen a thing. Yea corporate will be hearing from me. This was at Marriott Hotel in Detroit, Mich.(Southfield)
I am so angry right now I am in tears. I made a reservation. I made it with the intention of coming for the parade and asked over and over and and was told over and over and over that it was a room with a view of the parade. I am doing this because the person I am bringing has a disability and cannot walk or stand for any length of time. Today I got an e-mail about the hotel and how busy its going to be and so on, also if I wanted to make food reservations, so I called. In speaking with the staff I was told that the room I had reserved is not a room with a view of the parade. THIS IS NOT WHAT I WAS TOLD when making the reservation. I ASKED OVER AND OVER I KNOW THIS FOR A FACT AND WAS TOLD BY THE LADY WHO TOOK THE RESERVATION THAT THIS INDEED WAS A ROOM WITH THE VIEW OF THE PARADE. Now what am GOING TO TELL my...FAMILY...I WAS LIED TO. TODAY WHEN I SPOKE TO \"KIM\" SHE WAS HEARTLESS. I could see if I was just calling now, last minute, but I made these plans months ago.. What now??? I left my complaint, but I know that they are not going to do anything about it.
Sept 09, 2011. I stayed at the Marriott Resort in Mystic, Ct.
Darold Carlson (086 707 668)
Just wanted to compliment the Edmond,Ok Fairfield Ste & Inn location for a lovely experience. Everyone was very helpful, professional and truly a good representative of the Marriott hotel chain, as well as the rooms being so nice.
There are two Marriotts at Niagara Falls, Canada.
My family and I were staying at the Marriott Lakeshore reserve. We were given the wrong room the first night, but after complaining the management team gave us another room for the next night. We started moving our stuff from one room to another. I left my camera in the first room to charge the battery. When my husband went to the first room to move the rest of our stuff, the camera was gone and housekeeping had already stripped our room. We hadn\'t even turned in our keys. Of course, housekeeping claims they never saw the camera. Marriott is not going to do anything about it. We have never been so disappointed with the customer service provided by Marriott! They didn\'t offer anything! We will never buy Marriott property again and will make sure we tell everyone we see that it is not worth owning Marriott property. Shame on you!! We are out a camera and I have lost a years worth of personal video! We weren\'t even able to video our trip! And not one thing they did about it!
wev were givin a wek stay at marriot ocean pointe, fl. upon our arrival we were lied to , to start our honeymoon gift. stuck in a tin can size of a romm with mold in the bathroom,also roaches. When we asked for things to be cleaned up,they never were. Not one time during our week stay did housekeeping so much as bother to come by. When we got home I e-mailed my complaints to Mariotand wouldn\'t you know they have the LIAR contact me to \"call\" and discuss the mater. Of course she never did. Way to go Marriot, with your values and intigrity standards,you really don\'t care about yuor guests or their comfortable stays.All you want is for people to hand over their money!
Reservation # 84060390
Marriott has the worst customers service I have experienced in a long time. The call center is a disgrace. I spoke to a Ray Johansen that claimed to be a guest supervisor. He was unprofessional and irritating. He refused to listen to my complaint, put me on hold for 10 minutes. When he returned to the phone I asked to speak to supervisor, he stated that there was not any supervisor there or available. I asked him \"how could it be possible that a international company on a Friday does not have any management available to help with customer service issues. He then hung up on me!!!! Im a PLATINUM MEMBER and I will NEVER stay a Marriott-again!!!!!!!
We just spend 5 nights at Marriotts Springhill Suites in Houston Texas. This was the nicest, cleanest and best managed hotel. The complete front office staff especially the Asst. Manager Brian Cooper should be commended for a job well done. They knew the area, short cuts and could answer every question. Best of all they always remembered our names and greeted us going in and out of the hotel..5 stars from Us.
On June 11th, I visited your property, The Marriott Ocean Pointe on Palm Beach Shores after looking online. I asked if I could see a \"villa\". I was handed a floor plan. I then asked if I could see the pool area and was told \"no\" as this is a private property. I had been planning a vacation to stay at this property for a break from the daily routine. I had recently seen the Marriott CEO on television who encouraged Americans to start traveling and to stay at Marriotts. He pointed out that the hotels are known for their friendliness. I found this to be NOT TRUE. I was quite rudely and coldly treated and will consider another hotel for my vacation. We are local Florida residents who would like to stay at the ocean from time to time and be able to recommend a hotel to friends.